Privacy Policy

This Privacy Policy describes how Charlie Chandler T/A South West Keys ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website (www.southwestkeys.co.uk) or our services.

We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Charlie Chandler T/A South West Keys
Sole trader providing vehicle locksmith services across Devon and surrounding areas.
For any questions about this policy, please contact:
📧 info@southwestkeys.co.uk

2. What Data We Collect

We may collect the following information:

Contact details: Name, phone number, email address.
Booking and service data: Vehicle make/model, location, service requested, appointment history.
Payment information: Card payments are handled via secure third-party processors (we do not store your full payment details).
Website usage data: IP address, browser type, device information, and interaction with the website (via cookies).

3. How We Use Your Data

We use your data for the following purposes:

To manage bookings and provide our locksmith services.
To contact you regarding appointments, confirmations, or follow-ups.
For invoicing and payment processing.
To respond to your enquiries.
To improve our website, services, and customer experience.
For legal, tax, or regulatory compliance.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Contract: To fulfil our agreement with you (e.g. attending a lockout or key replacement service).
Consent: For email communications or marketing (if you opt in).
Legal obligation: To comply with UK laws and regulations.
Legitimate interest: To manage and improve our business operations.

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with:

Service providers (e.g. Wix, Google Workspace, Square) for operating the website, bookings, and payments.
Emergency contacts or law enforcement, where required by law or to prevent fraud or criminal activity.

6. Data Retention

We retain personal data for as long as necessary to:

Fulfil our service obligations.
Comply with accounting and legal requirements (typically 6 years).
Resolve disputes and enforce agreements.

7. Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data ("right to be forgotten").
Restrict or object to how your data is used.
Withdraw consent (where applicable).
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, email us at info@southwestkeys.co.uk.

8. Cookies

We may use cookies to improve your experience on our Website. You can control cookie preferences through your browser settings.

9. Security

We take reasonable steps to protect your data, including encryption, access controls, and secure third-party systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.